FAQ

What is Saloon?

Saloon is a platform that connects beauty enthusiasts with skilled salon professionals in Sri Lanka and beyond. Customers can discover and book services like haircuts, massages, and manicures, while salon owners can list their services to attract new clients.

How does Saloon work?

Customers can search for services by location and category, browse listings, and contact salons directly to book appointments. Salon owners can register, post ads with service details, and manage their listings to reach more customers.

Is Saloon free to use?

Yes, browsing and searching for services on Saloon is completely free for customers. Salon owners can also create a profile and post ads at no cost, though premium features may be available in the future.

How do I find a salon on Saloon?

Use the search bar on the homepage to select your location and service category, then browse the listings that match your preferences. You can also filter by keywords to narrow down your options.

How can I book an appointment?

Once you find a salon you like, use the contact information provided in their listing to reach out directly via phone, email, or Saloon’s messaging system to schedule your appointment.

Are the salons on Saloon verified?

We encourage salon owners to provide accurate details and photos, but we recommend customers read reviews and verify the salon’s credibility before booking. Check out our Safety Tips for Buyers for more guidance.

What should I do if I have a bad experience with a salon?

We’re sorry to hear that! Please leave a review on the salon’s listing to share your experience, which helps other users make informed decisions. You can also contact us at [email protected] for assistance.

How do I list my salon on Saloon?

Click on the “Post Your Ad” button, register for an account, and fill out your salon’s profile with details like services offered, location, and photos. Once submitted, your listing will go live after a quick review.

Is there a fee to post an ad?

No, posting an ad on Saloon is free. We want to make it easy for salon owners to reach more customers without any upfront costs.

How can I make my listing stand out?

Upload high-quality photos of your salon and services, provide detailed descriptions, and respond promptly to customer inquiries. Positive reviews from clients also help boost your visibility.

Can I edit or remove my listing?

Yes, you can log into your account at any time to update or remove your listing. Simply go to your dashboard and make the necessary changes.

How does Saloon ensure user safety?

We provide safety tips for buyers, encourage reviews to promote transparency, and review listings for accuracy. However, we advise users to take precautions like verifying salons and meeting in safe locations.

What if I encounter a problem with a user?

If you experience any issues, such as spam or inappropriate behavior, please report it to us at [email protected], and we’ll investigate promptly.

How can I contact Saloon for support?

You can reach us at [email protected] or through the contact form on our website. We’re here to help with any questions or concerns!